Cookie Notice

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

For more general information about cookies, see the website AllAboutCookies.org.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser. Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

Please see information how to prevent new cookies from being installed and how to delete existing cookies. The exact procedure depends on which browser you are using.

Internet Explorer
To prevent new cookies from being installed and delete existing cookies:
http://windows.microsoft.com/en-GB/internet-explorer/delete-manage-cookies

Firefox
To prevent new cookies from being installed:
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

To delete existing cookies:
https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

Google Chrome
To prevent new cookies from being installed and delete existing cookies:
https://support.google.com/chrome/answer/95647?hl=en

Safari
To prevent new cookies from being installed and delete existing cookies:
http://help.apple.com/safari/mac/8.0/#/sfri11471

Microsoft Edge
To prevent new cookies from being installed and delete existing cookies:
https://www.computerhope.com/issues/ch000509.htm#edge

Type of cookies

Strictly Necessary

These cookies are essential to make THAI websites work correctly, they allow using the functionality of the website such as creating an account with us, booking and ticket purchase, accessing to your Royal Orchid Plus. These cookies are removed once you close your browser. These technical cookies do not require consent of the user.

Performance

These cookies are used for optimizing the website by detecting any technical problems that may be encountered. They give THAI information about how the user interacts with the website such as remember your preferences, the number of visits per page, the time spent on a page. These cookies allow us to improve our websites.

Functional

We use these cookies to memorize the preferences and choices during reservation for example choice of meals, type of seat, choice of language, membership number of Royal Orchid Plus, offering e-commerce or payment.

Targeting

We use these cookies to optimize communication, analyze information on the geographical location of visitors and their use of the site to deliver content, newsletter or email that is more relevant to you and your interests or subscription. The information obtained is anonymous and not related to your personal data.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which help us to understand how we can improve the site for you.
From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.

For more information on Google AdSense see the official Google AdSense privacy FAQ.

We use adverts to offset the costs of running this site and provide funding for further development. The behavioral advertising cookies used by this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including Facebook, Twitter, YouTube, Instagram, Yandex, Bing and Webtrends, will set register your personal data and set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

Cookie Name	Purpose
aladdin_gen_ai_user_remaining_attempts	Temporary Session cookie to store temporary session information on the client-side (user's browser) to maintain user state across multiple requests to a web server, typically for a limited time or until the browser is closed
incap_ses_xxx	Incapsula DDoS Protectiona and Web Application Firewall: cookie for linking HTTP requests to a certain session (AKA visit). Re-opening the browser and accessing same site are registered as different visits. In order to maintain existing sessions (ie, session cookie).
OptanonConsent	This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.
__utmt	This cookie is set by Google Analytics. According to their documentation it is used to throttle the request rate for the service - limiting the collection of data on high traffic sites. It expires after 10 minutes.
___utmvc	The ___utmvc cookie is a tracking cookie used by Google Analytics to gather data on user behavior on a website
_utmv#########	This cookie is used to store custom variable data at the visitor level in Google Analytics. It is used for segmenting visitors into custom segments for more accurate analysis.
__cf_bm	The __cf_bm cookie is a cookie necessary to support Cloudflare Bot Management, currently in private beta. As part of our bot management service, this cookie helps manage incoming traffic that matches criteria associated with bots. This is a CloudFoundry cookie.
__utmc	This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. It is not used in most sites but is set to enable interoperability with the older version of Google Analytics code known as Urchin. In this older versions this was used in combination with the __utmb cookie to identify new sessions/visits for returning visitors. When used by Google Analytics this is always a Session cookie which is destroyed when the user closes their browser. Where it is seen as a Persistent cookie it is therefore likely to be a different technology setting the cookie.
OptanonAlertBoxClosed	This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. It enables the website not to show the message more than once to a user. The cookie has a one year lifespan and contains no personal information.
visid_incap_xxx	Incapsula DDoS Protectiona and Web Application Firewall: cookie for linking certain sessions to a specific visitor (visitor representing a specific computer). In order to identify clients that have already visited Incapsula. The only cookie that is persistent for the duration of 12 months.
_dc_gtm_UA-xxxxxxxx	This cookie is associated with sites using Google Tag Manager to load other scripts and code into a page. Where it is used it may be regarded as Strictly Necessary as without it, other scripts may not function correctly. The end of the name is a unique number which is also an identifier for an associated Google Analytics account.
_gclxxxx	Google conversion tracking cookie.
__utmb	This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. This cookie determines new sessions and visits and expires after 30 minutes. The cookie is updated every time data is sent to Google Analytics. Any activity by a user within the 30 minute life span will count as a single visit, even if the user leaves and then returns to the site. A return after 30 minutes will count as a new visit, but a returning visitor.
_ga	This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners.
_gid	This cookie name is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited.
_ga_xxxxxxxxxx	NAUsed by Google Analytics to identify and track an individual session with your device.
_ga_xxxxxxxxxx	To generate statistical data on how the visitor uses the Service
_gat_UA-nnnnnnn-nn	This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.
__utma	This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. This cookie lasts for 2 years by default and distinguishes between users and sessions. It it used to calculate new and returning visitor statistics. The cookie is updated every time data is sent to Google Analytics. The lifespan of the cookie can be customised by website owners.
__utmz	This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour measure of site performance. This cookie identifies the source of traffic to the site - so Google Analytics can tell site owners where visitors came from when arriving on the site. The cookie has a life span of 6 months and is updated every time data is sent to Google Analytics.
c_c0002	The c_c0002 cookie, set by OneTrust, is used to store user consent preferences for website cookies. Specifically, it records which categories of cookies a user has consented to (or rejected).
aladdin_gen_ai_user_session	User session management.
c_c0001	OneTrust refers to Strictly Necessary Cookies. These cookies are essential for the basic functionality of a website and do not require user consent, as they are necessary for the site to work properly according to OneTrust documentation.
_fwb	These cookies enable specific functionalities on a website, like remembering user preferences or settings.
i18next	This is a Microsoft MSN 1st party cookie that ensures the proper functioning of the website.
_sfid_c846	The sfid cookie created by Salesforce is used to identify a unique session for a user.
095a1f8d6d0483efb6206bb859002898	Booking flow functional cookie.
_evga_0365	The _evga cookie variant, is used to match information collected on a website with data stored in Salesforce Marketing Cloud Personalization.
989d82c8c192ac5a22a412008d1afa85	Booking functionality related.
c_c0003	Onetrust cookie enhance the user experience by remembering user preferences, like language settings or saved items, and enabling features like live chat. They improve website functionality and personalization.
config	Functional cookie for website functionality related.
_fbp	Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.
wcs_bt	This cookie name is associated with Naver Corporation which is used to display relevant advertising to visitors.
c_c0004	The OneTrust cookie c_c0004 is associated with Targeting Cookies and is used to manage user consent for these types of cookies. When a user visits a website using OneTrust for cookie consent, this cookie helps track whether the user has consented to the use of targeting cookies.

Cookie Name

Purpose

aladdin_gen_ai_user_remaining_attempts

Temporary Session cookie to store temporary session information on the client-side (user's browser) to maintain user state across multiple requests to a web server, typically for a limited time or until the browser is closed

incap_ses_xxx

Incapsula DDoS Protectiona and Web Application Firewall: cookie for linking HTTP requests to a certain session (AKA visit). Re-opening the browser and accessing same site are registered as different visits. In order to maintain existing sessions (ie, session cookie).

OptanonConsent

This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.

__utmt

This cookie is set by Google Analytics. According to their documentation it is used to throttle the request rate for the service - limiting the collection of data on high traffic sites. It expires after 10 minutes.

___utmvc

The ___utmvc cookie is a tracking cookie used by Google Analytics to gather data on user behavior on a website

_utmv#########

This cookie is used to store custom variable data at the visitor level in Google Analytics. It is used for segmenting visitors into custom segments for more accurate analysis.

__cf_bm

The __cf_bm cookie is a cookie necessary to support Cloudflare Bot Management, currently in private beta. As part of our bot management service, this cookie helps manage incoming traffic that matches criteria associated with bots. This is a CloudFoundry cookie.

__utmc

This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. It is not used in most sites but is set to enable interoperability with the older version of Google Analytics code known as Urchin. In this older versions this was used in combination with the __utmb cookie to identify new sessions/visits for returning visitors. When used by Google Analytics this is always a Session cookie which is destroyed when the user closes their browser. Where it is seen as a Persistent cookie it is therefore likely to be a different technology setting the cookie.

OptanonAlertBoxClosed

This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. It enables the website not to show the message more than once to a user. The cookie has a one year lifespan and contains no personal information.

visid_incap_xxx

Incapsula DDoS Protectiona and Web Application Firewall: cookie for linking certain sessions to a specific visitor (visitor representing a specific computer). In order to identify clients that have already visited Incapsula. The only cookie that is persistent for the duration of 12 months.

_dc_gtm_UA-xxxxxxxx

This cookie is associated with sites using Google Tag Manager to load other scripts and code into a page. Where it is used it may be regarded as Strictly Necessary as without it, other scripts may not function correctly. The end of the name is a unique number which is also an identifier for an associated Google Analytics account.

_gclxxxx

Google conversion tracking cookie.

__utmb

This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. This cookie determines new sessions and visits and expires after 30 minutes. The cookie is updated every time data is sent to Google Analytics. Any activity by a user within the 30 minute life span will count as a single visit, even if the user leaves and then returns to the site. A return after 30 minutes will count as a new visit, but a returning visitor.

_ga

This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners.

_gid

This cookie name is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited.

_ga_xxxxxxxxxx

NAUsed by Google Analytics to identify and track an individual session with your device.

_ga_xxxxxxxxxx

To generate statistical data on how the visitor uses the Service

_gat_UA-nnnnnnn-nn

This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.

__utma

This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. This cookie lasts for 2 years by default and distinguishes between users and sessions. It it used to calculate new and returning visitor statistics. The cookie is updated every time data is sent to Google Analytics. The lifespan of the cookie can be customised by website owners.

__utmz

This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour measure of site performance. This cookie identifies the source of traffic to the site - so Google Analytics can tell site owners where visitors came from when arriving on the site. The cookie has a life span of 6 months and is updated every time data is sent to Google Analytics.

c_c0002

The c_c0002 cookie, set by OneTrust, is used to store user consent preferences for website cookies. Specifically, it records which categories of cookies a user has consented to (or rejected).

aladdin_gen_ai_user_session

User session management.

c_c0001

OneTrust refers to Strictly Necessary Cookies. These cookies are essential for the basic functionality of a website and do not require user consent, as they are necessary for the site to work properly according to OneTrust documentation.

_fwb

These cookies enable specific functionalities on a website, like remembering user preferences or settings.

i18next

This is a Microsoft MSN 1st party cookie that ensures the proper functioning of the website.

_sfid_c846

The sfid cookie created by Salesforce is used to identify a unique session for a user.

095a1f8d6d0483efb6206bb859002898

Booking flow functional cookie.

_evga_0365

The _evga cookie variant, is used to match information collected on a website with data stored in Salesforce Marketing Cloud Personalization.

989d82c8c192ac5a22a412008d1afa85

Booking functionality related.

c_c0003

Onetrust cookie enhance the user experience by remembering user preferences, like language settings or saved items, and enabling features like live chat. They improve website functionality and personalization.

config

Functional cookie for website functionality related.

_fbp

Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.

wcs_bt

This cookie name is associated with Naver Corporation which is used to display relevant advertising to visitors.

c_c0004

The OneTrust cookie c_c0004 is associated with Targeting Cookies and is used to manage user consent for these types of cookies. When a user visits a website using OneTrust for cookie consent, this cookie helps track whether the user has consented to the use of targeting cookies.

Cookie Name	Purpose
EZ_SESSION_TRACK	Tracking cookie which exists for the lifetime of a session.
EZ_SESSION	Session cookie, which can change when a user transitions between SSL and non-SSL
EZ_SESSION_EXPIRATION_WARNING	Session cookie, which store the estimated server session expiration date/time, the date/time is serialized in UTC format. The main propose of this cookie is to synchronize the front end timers used to show a popup message when the server session may be expired.
EZ_LIFETIME_TRACK	Tracking cookie with no expiration date
EZ_SECURED_SESSION	Cookie which indicates whether a user has ever been in SSL mode, in which case we change the cookie
EZ_COBRAND	Indicates the cobrand a user is on
EZ_REMEMBER_RECENT_SEARCHES	Used to remember the most recent searches a user has done, even if their session has expired
track	The agentid passed in the "track" URL variable
_utma, utmb, utmc, _utmz	Variables used by Google Analytics
EZ_ABTK_SESSION, EZ_ABTK_SEVEN_DAYS, EZ_ABTK_THIRTY_DAYS, EZ_ABTK_LIFETIME	Session cookie and tracking cookies for 7-day, 30-day, and lifetime, all for A/B testing
RELEASE_VERSION	Tracks release version
BIGipServerp¬v132¬http	Tracks ip server of current app being served

Cookie Name

Purpose

EZ_SESSION_TRACK

Tracking cookie which exists for the lifetime of a session.

EZ_SESSION

Session cookie, which can change when a user transitions between SSL and non-SSL

EZ_SESSION_EXPIRATION_WARNING

Session cookie, which store the estimated server session expiration date/time, the date/time is serialized in UTC format. The main propose of this cookie is to synchronize the front end timers used to show a popup message when the server session may be expired.

EZ_LIFETIME_TRACK

Tracking cookie with no expiration date

EZ_SECURED_SESSION

Cookie which indicates whether a user has ever been in SSL mode, in which case we change the cookie

EZ_COBRAND

Indicates the cobrand a user is on

EZ_REMEMBER_RECENT_SEARCHES

Used to remember the most recent searches a user has done, even if their session has expired

track

The agentid passed in the "track" URL variable

_utma, utmb, utmc, _utmz

Variables used by Google Analytics

EZ_ABTK_SESSION, EZ_ABTK_SEVEN_DAYS,
EZ_ABTK_THIRTY_DAYS, EZ_ABTK_LIFETIME

Session cookie and tracking cookies for 7-day, 30-day, and lifetime, all for A/B testing

RELEASE_VERSION

Tracks release version

BIGipServerp¬v132¬http

Tracks ip server of current app being served

Cookie Name	Purpose
XSRF-TOKEN	To prevent cross site scripting
laravel_session	To store encrypted identity session
_gid, _gat, _ga	For google search

Cookie Name

Purpose

XSRF-TOKEN

To prevent cross site scripting

laravel_session

To store encrypted identity session

_gid, _gat, _ga

For google search

Provider	Cookie Name	Purpose
facebook.com	datr	Used to help with security and suspicious login activity
youtube.com	SID	Used to verify a Google user account and most recent login time
youtube.com	HSID	Used to verify Google user account and most recent login time
facebook.com	fr	Used for targeted advertising
addthis.com	loc	Used to stores the visitor geo-location to record location of sharer
youtube.com	demographics	Used for demographic profiling and targeting for advertising
youtube.com	PREF	Used to stores user preference and can be used to personalize ads on google searches
google.com	HSID	Used to verify Google user account and most recent login time
addthis.com	uvc	Used to tracks how often a user interacts with AddThis

Provider

Cookie Name

Purpose

facebook.com

datr

Used to help with security and suspicious login activity

youtube.com

SID

Used to verify a Google user account and most recent login time

youtube.com

HSID

Used to verify Google user account and most recent login time

facebook.com

Used for targeted advertising

addthis.com

loc

Used to stores the visitor geo-location to record location of sharer

youtube.com

demographics

Used for demographic profiling and targeting for advertising

youtube.com

PREF

Used to stores user preference and can be used to personalize ads on google searches

google.com

HSID

Used to verify Google user account and most recent login time

addthis.com

uvc

Used to tracks how often a user interacts with AddThis

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