乘客必须在预订时或出发前至少 48 小时（如需轮椅）申请轮椅服务。

 

如果乘客自带轮椅，请在预订时告知我们您的轮椅尺寸和重量，以便我们安排将您的轮椅放入货舱，并在目的地机场的行李大厅归还给您。

 

如果您的轮椅重量超过 32 公斤（71 磅），由于某些机场对重量和空间的限制，您需要获得泰航的特别授权。

Pre Flight

wheelchair service

THAI provides Wheelchair Service at no additional charge. However, please be advised that passengers must be able to take care of themselves during the flight. THAI will assist wheelchair passengers from wheelchair to seat, as well as to the aircraft’s lavatories.



THAI provides wheelchairs on board the aircraft enabling cabin crew to assist passengers when needed to the lavatory. However, cabin crew cannot assist the passenger inside the lavatory.



If you are unable to take care of your personal needs in-flight, we urge you to travel with a companion or escort, who can readily assist you and manage your needs.



On your departure, THAI’s staff will assist you from the check-in counter to the aircraft door or cabin seat, and upon arrival, the staff will assist you with the baggage, through the arrival area.

 

For passengers travelling with an electric wheelchair or mobilityaid, please find more information here or contact THAI reservation office.