Damaged baggage

If your baggage was damaged during a flight, bring it to the TG​ baggage service immediately after arrival. All damages have to be reviewed and evaluated by the baggage service office personnel. When you have reported the damaged baggage, the airport representative will give you a Property Irregularity Report (PIR). This is a unique file reference, connected to your baggage, and you must be sure that you receive a copy of the Property Irregularity Report.

  • If you’re still at the airport, please approach our ground staff immediately.
  • If you’ve already left the airport, please contact your local Thai Airways International office here.Please note that reporting your damage after you left the airport may cause you evidential difficulties.
  • TG does not cover baggage that has not been reported to TG baggage service at the airport and where a claim to TG baggage claim service has not been written and filed within seven days of arrival.

  • Contact details
  • Flight and baggage tag details
  • Description/Evidence of the damage

Depending on the damages of your baggage, it will be repaired or compensated by deducting depreciation. TG will help you repair or exchange your damaged bag. The registration to TG baggage support is considered a written claim and needs to be registered within seven days since the arrival date.

TG' s liability, along with other airlines, is limited in accordance with the Montreal Convention. TG's liability is limited to 1288 SDR (Special Drawing Rights = a currency exchange rate that may vary) per customer for checked and unchecked baggage, which is why it may be to your advantage to contact your insurance company for reimbursement.

  • Over packing
  • Water, rain or snow
  • Fragile or perishable items inside
  • Ordinary wear and tear (including superficial or non-structural damages).
  • Damage to, or loss of, protruding parts of the baggage including, straps, pockets, hanger hooks, worn-out wheels, external locks, security straps, cover bag, name card, zipper tabs.
  • Baggage accepted under the conditions of the Limited Release tag – this includes items retrieved or confiscated by the airport authorities or security personnel

Please do not include valuables or electronic items, important documents or money in your checked baggage. Fragile or perishable items, congenital medicine should not be carried in checked baggage as well. Please read Contract of Carriage.

  • If you’ve left items behind on one of our aircraft that arrived in Bangkok, or at one of our lounges at Suvarnabhumi Airport or other locations, please contact your local Lost & Found office as soon as possible, at the number listed for your country here.
  • We’ll dispose uncollected items after 2 months. Except for perishable item, food that may cause hygiene issues, or hazardous waste.

If you’ve purchased a travel insurance policy to cover your recent travel, you can consider making a claim against your travel insurance policy, which may provide you with a more comprehensive insurance coverage